Returns & Replacement Policy

Every card, standee, plate and coin is programmed with your link and tested on a phone before it leaves us. If something is not right, we will fix it.

Not working when it arrives

If your product does not open your link when it arrives, message us on WhatsApp within 7 days of delivery with your order number and a short video of the tap. We will reprogram or replace it free of charge.

Wrong link programmed

If the link on your product is not the one you sent us, we will correct it or replace the product free of charge.

Damaged in delivery

If your parcel arrives damaged, send photos of the parcel and the product on WhatsApp within 48 hours of delivery. We will send a replacement.

Change of mind

Because every product is programmed with your own link, we cannot accept returns for a change of mind once your order has been programmed. If you want to cancel, message us before your order is dispatched.

Refunds

If we cannot fix or replace a faulty product, we will refund the price of that product in full.

How to contact us

Send your order number on WhatsApp and tell us what happened.